Terms of Service

By accessing our website, joining our waitlist, or subscribing to any TrashCanMan™ service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms, you may not use our services or website.

These Terms constitute the entire agreement between you and Trash Can Man, LLC regarding the TrashCanMan™ service and supersede any prior agreements, representations, or understandings.

TrashCanMan™ is a premium residential trash valet service. Our core service consists of:

• Placing your municipal trash cart(s) at the curb before your scheduled pickup time on your designated collection day
• Returning your trash cart(s) from the curb to their designated storage location on the same day, after collection has occurred
• Providing geotagged photo documentation of each placement and return

TrashCanMan™ is not a junk removal service, waste hauler, dumpster rental, or recycling collection service. We move your existing municipal trash carts only. We do not collect, transport, or dispose of waste.

Premium and add-on services are listed as "Coming Soon" and are not yet available. These Terms will be updated when such services launch.

TrashCanMan™ service is available to residential customers in areas where we operate. Service availability is determined by neighborhood, route density, and operational capacity. Joining the waitlist does not guarantee service availability in your area.

You must be at least 18 years of age and a legal resident of the United States to subscribe to our service. By subscribing, you represent that you have the authority to authorize service at the address provided.

We reserve the right to decline service to any address at our sole discretion, including but not limited to addresses outside our current service area, addresses with unsafe access conditions, or addresses where prior service agreements have been violated.

The current rate for the Core Trash Valet service is $25.00 per month, billed on a recurring monthly basis. Pricing is subject to change with 30 days' written notice to active subscribers.

Your first week of service is provided at no charge as a trial. Following the trial period, your monthly subscription begins and payment is due on the same calendar date each month. We accept major credit and debit cards. A valid payment method on file is required to maintain active service.

There are no setup fees, no long-term contracts, and no cancellation fees. All charges are clearly disclosed before your subscription begins.

In the event of a failed payment, we will attempt to notify you and retry the charge. Service may be suspended after two consecutive failed payment attempts. Suspended accounts may be reactivated upon successful payment.

You may cancel your TrashCanMan™ subscription at any time with no penalty. To cancel, contact us at hello@trashcanman.net or by text at least 48 hours before your next scheduled service day.

Cancellations received less than 48 hours before a scheduled service day may result in service being performed and billed for that final week. No partial-month refunds are issued unless service was not performed due to our error.

We reserve the right to cancel service with 7 days' written notice for any reason, including but not limited to changes in service area, route discontinuation, or violation of these Terms. In the event of our cancellation, any prepaid amounts for unperformed service will be refunded.

TrashCanMan™ offers a No-Fine Guarantee: if your trash cart remains at the curb past the agreed return window on your scheduled service day due to our failure to return it, we will:

• Pay any city or municipality fine directly attributable to the unreturned cart, up to $100 per incident, upon submission of the fine notice; and
• Credit your next full month of service at no charge.

The No-Fine Guarantee applies only to verified service failures by TrashCanMan™ and does not apply in the following circumstances:

• Cart was not placed at the designated location prior to our service window
• Access to the property was blocked or restricted
• Customer requested a service modification or skip that was not communicated to us in writing
• Force majeure events including severe weather, natural disasters, or government-declared emergencies
• Municipal collection did not occur on the scheduled day

To invoke the guarantee, contact us within 5 business days of the incident at hello@trashcanman.net with your name, address, service date, and a copy of any fine notice received.

TrashCanMan™ services are performed by independent contractors, not employees of Trash Can Man, LLC. Contractors are required to meet our service standards, including geotagged photo documentation at each stop.

Trash Can Man, LLC is responsible for the quality and reliability of service delivered under the TrashCanMan™ brand, regardless of whether performed by employees or contractors. The use of independent contractors does not limit our obligations under these Terms or the No-Fine Guarantee.

Service personnel will access only the area necessary to move your trash cart (typically the driveway, side yard, or designated cart storage area). They will not enter your home or any locked area. If your cart is stored in a location that requires special access, please notify us in advance.

As a TrashCanMan™ subscriber, you agree to:

• Ensure your trash cart is accessible and not blocked by vehicles, gates, or other obstructions on your service day
• Notify us of any changes to your service address, cart location, or access instructions at least 48 hours in advance
• Maintain a valid payment method on file
• Use the service only for standard residential municipal trash carts — not for bulk items, hazardous materials, or non-standard containers
• Treat our service personnel with respect and not interfere with service operations

Failure to meet these responsibilities may result in missed service for that week (which will still be billed) or, in cases of repeated violations, termination of your subscription.

TrashCanMan™ offers an optional, self-service Property Owner Oversight feature for property owners whose properties are serviced under a tenant's or other party's TrashCanMan™ subscription. This feature is intended to help a property owner confirm that cart-compliance service is currently active at a property they own, given that municipal cart-compliance citations and fees are typically directed to the property owner of record rather than the occupant.

A property owner may submit a claim identifying an address they own. Once verified (see below), a claiming property owner may view only: (a) whether active TrashCanMan™ service currently exists at that address, and (b) a recent history of cart placement, return, and missing-cart events at that address. A verified property owner is never shown the paying subscriber's billing information, payment method, subscription pricing, or personal contact details, and has no ability to view, modify, pause, or cancel any subscriber's subscription. This feature grants visibility only — never control over another party's account.

Claims are subject to review. When you submit a claim, we cross-reference the address you provide against publicly available county tax-assessor records, where available, and display the recorded owner of that parcel to you as a self-check. This cross-reference is informational only — it does not automatically approve or deny your claim, and a non-match does not prevent you from submitting a claim (public records may be incomplete, outdated, or not reflect recent ownership changes, entity name variants, or areas outside our current data coverage). Every claim is manually reviewed by TrashCanMan™ staff before any oversight access is granted.

Submitting a claim for a property you do not own, or misrepresenting your relationship to a property, is a violation of these Terms and may result in claim rejection, account termination, and other action available to us under applicable law.

To the fullest extent permitted by applicable law, Trash Can Man, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the TrashCanMan™ service, including but not limited to property damage, personal injury, or loss of data.

Our total liability to you for any claim arising out of or related to the service shall not exceed the total amount paid by you for the service in the three (3) months preceding the claim.

We are not liable for service delays or failures caused by force majeure events, including severe weather, natural disasters, government actions, utility failures, or other circumstances beyond our reasonable control.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

All content on the TrashCanMan™ website and service materials — including but not limited to the TrashCanMan™ name, mascot, logo, the phrase "Make Trash Day Disappear℠," website design, text, and graphics — is the exclusive property of Trash Can Man, LLC and is protected by applicable trademark, copyright, and intellectual property laws.

TrashCanMan™ is a registered trademark of Trash Can Man, LLC. Make Trash Day Disappear℠ is a registered service mark of Trash Can Man, LLC. Unauthorized use of these marks in connection with any goods or services is strictly prohibited.

You may not reproduce, distribute, modify, or create derivative works from any TrashCanMan™ content without our prior written consent.

We encourage you to contact us first at hello@trashcanman.net to resolve any dispute informally. We will make every reasonable effort to address your concern within 5 business days.

If a dispute cannot be resolved informally, it shall be governed by the laws of the State of New Mexico, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the state or federal courts located in New Mexico, and you consent to the personal jurisdiction of such courts.

Nothing in these Terms prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.

We reserve the right to modify these Terms at any time. When we make material changes, we will update the effective date at the top of this page and notify active subscribers by email at least 14 days before the changes take effect.

Your continued use of the TrashCanMan™ service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you may cancel your subscription before the effective date without penalty.

If you have any questions about these Terms of Service, please contact us: